1. Who We Are

Electric Car Advisors (“we,” “our,” “us”) is an independent EV advisory firm based in Dallas, Texas. We help buyers research, source, and finance electric vehicles without taking commissions or kickbacks from automakers, dealers, or lenders. This Privacy Policy explains what data we collect when you visit electriccaradvisors.com, subscribe to our newsletter, purchase a digital product, or engage our advisory services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number, city/state when you apply, book a call, or contact us
• Vehicle preferences, budget, timeline, and household needs when you complete an intake form
• Billing details (processed by Stripe) when you purchase a product or service
• Survey responses, replies to our emails, and any messages you send us

2.2 Information Collected Automatically

• IP address, browser type, device, operating system, referring URL
• Pages visited, time on page, scroll depth, and click events
• UTM parameters and campaign identifiers

3. How We Use Information

• Deliver the EV research, advisory, and educational services you request
• Send the newsletter, course updates, and transactional emails
• Match you with vehicle options and prepare your advisory plan
• Process payments and issue receipts
• Improve our site, content, and product offering
• Comply with legal obligations and enforce our Terms

We do not sell your personal information. Period.

4. Legal Basis (GDPR)

If you are in the EU/UK, we rely on: (a) consent for marketing emails, (b) contract for advisory services and product delivery, (c) legitimate interest for analytics and security, and (d) legal obligation for tax and record-keeping.

5. Sharing & Vendors

We share data only with vendors that help us operate the business, under contract:

• WordPress.com / Automattic — site hosting
• MailerLite — email delivery and list management
• Stripe — payment processing (PCI-DSS Level 1)
• Google Analytics — site analytics (IP anonymization enabled)
• Calendly — call scheduling
• HubSpot — CRM for active clients

We may also share data when required by law, court order, or to protect rights and safety.

6. Cookies & Tracking

We use first-party cookies for session management and third-party cookies for analytics. You can disable cookies in your browser settings; some features may not function. We honor Global Privacy Control (GPC) signals where applicable.

7. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (“right to be forgotten”)
• Port your data to another service
• Object to processing or withdraw consent
• Opt out of marketing emails (unsubscribe link in every email)

California residents have rights under CCPA/CPRA including the right to know, delete, correct, and opt out of “sale” or “sharing” (we do neither). To exercise any right, email privacy@electriccaradvisors.com.

8. Data Retention

We retain personal data only as long as needed: newsletter subscribers until unsubscribe + 30 days; clients for the duration of engagement + 7 years (tax/legal); applicants who don’t become clients for 24 months.

9. Security

We use TLS encryption in transit, encrypted databases at rest, and access controls. No system is 100% secure; we will notify affected users and authorities within 72 hours of a confirmed breach involving personal data.

10. Children

This site is not directed to children under 16. We do not knowingly collect data from minors. If you believe we have, contact us and we will delete it.

11. Changes to This Policy

We may update this Policy as our practices evolve. Material changes will be announced via email or a prominent site notice. The “Last updated” date at the top reflects the most recent revision.

12. Contact

Questions or requests: privacy@electriccaradvisors.com
Electric Car Advisors · Dallas, TX, USA